WhatsApp Business catalog guide for shops and service providers
A WhatsApp Business catalog helps customers see products or services quickly before asking questions. A clean catalog can reduce repeated messages and improve trust.
What to add in a catalog
- Clear product or service name.
- Good photo with simple background.
- Price or starting price when possible.
- Short description with size, color, features, or use.
- Availability, delivery option, or appointment details.
Catalog tips for shops
Group products by category. Use simple names customers understand. Avoid blurry photos. Keep old items updated. If price changes often, write "contact for latest price" instead of showing wrong details.
Catalog tips for service businesses
Services can also be added like products. For example, website design package, software setup, repair service, consultation, training session, or monthly support plan. Add what is included and how customers can book.
Message workflow
After a customer asks about a catalog item, reply with a short helpful answer, ask one next question, and give a clear action. For more consent-based WhatsApp workflow ideas, visit wa.groowuptechnology.in.